FREQUENTLY ASKED QUESTIONS
Are you looking for product details, delivery conditions or our services?
In our FAQ section you will find answers to your questions.
ORDER
As a registered member of FABRIC HOUSE you can enjoy many benefits. Our Virtual Showroom is functional and time-saving and the sample service makes it possible to touch the fabrics before buying them. All in all it's the easiest and the most serious way to order high-quality fabrics.
The minimum order quantity is 1 meter per article. In case you want to order samples first, click here.
Some of our fabrics can be produced (in such cases the article’s name usually starts with the letter “P”). Please contact us for more details and minimum order quantities. Most of our products are only available in limited quantities and cannot be reordered, once sold out.
It's 8x10 cm.
With your samples you'll receive information about composition, width, weight, price and availability.
First of all you will receive an automatic confirmation of receipt. After the availbility of your order has been checked, you will get an order confirmation.
Every ordered item is listed and has its own description, quantity measure, price per meter and amount. At the end you can find the total amount of your order less discounts.
You can order up to 50 samples.
You can pay by credit card or via Paypal.
Yes, you will receive the final invoice after the shipment of the order, within 2 days from the paymnet receipt.
Of course you can reorder any fabric, as long as it's not sold out.
Placing an order you'll receive an order confirmation with the articles´ details by email.
PRODUCTS
You can file your complaint sending an email to office@fabric-house.eu . Our staff from customer care department will reply in at most 24hrs.
Mostly our items are only available in one colour variation. If there's another colour you can find it on our product detail page.
You can use our very detailed filter criteria. That makes it easier for you to find the right fabrics. You can combine them in infinite ways.
Unfortunately, due to the structure of our procurement and the fact that we do not have our own production, we can not offer this service.
We are specialised in high-quality fashion fabrics for outer garments. Our collection consists of more than 10.000 different articles in all variations, weights and compositions. When you click on one of our fabrics you can see the available amount. In case a fabric is out of stock it is marked as "sold out".
In this case please email our Customer Service. We are glad to help you!
Yes, sometimes we offer discounts and promotions. Keep in touch with us!
Unfortunately, due to the structure of our procurement and the fact that we do not have our own production, we can not offer this service.
We offer the service of reservation for certain groups of customers, the free reservation period is up to two weeks. If you would like to use this service please contact our sales team.
Click here to get to an overview of our Fabric Days, Events and fairs.
Our showrooms are located in Prato, Munich, Düsseldorf Moscow and London. For more information about our showrooms click here.
Our headquarter is located in Prato, Italy. For more information about the address and our contact details click here.
The selected articles are only stored in your shopping cart as long as your session lasts in our virtual showroom. To save items permanently, add them to your Whishlist
Unfortunately, it is not possible to save the filter criteria.
Yes it is possible, but not for all the colors. For more information please contact our sales department.
DELIVERY
Since we usually work with prepayment, orders will be shipped once we receive the payment. With SEPA payment this is usually on the next business day and we immediately schedule the shipment for the following day. With PayPal, this process can be further accelerated under certain circumstances. This also applies to orders that are paid locally using cash or credit card. If you pay via bank transfer, we recommend that you send us a confirmation of payment. This way we can prepare your goods in advance for shipping, so that your product can be shipped immediately after receipt of payment. Basically, depending on the terms of payment and type of shipping, the goods will be shipped on the next business day following your order namely the receipt of payment. For larger shipments, the terms and availability of forwarding company have to be taken into account. However, the goods are in any case ready for pick up on the next day.
We usually ship the orders with DHL. Therefore, it is possible to track shipments using the tracking number. Once your order has left our warehouse, you will receive a tracking number via email. You can check the status of your shipment, using the DHL website. Click here to go to DHL shipment tracking and under "track shipment" type in your shipment number.
Please click here
Unfortunately, it is not possible for FABRIC HOUSE to deliver samplings and orders to PO boxes.
All shipments that we deliver DDP are insured.
Yes, this is possible. In this case please indicate the delivery address during checkout or while placing your order. Please note that this may possibly have an influence on the VAT calculation result. For further information please contact our customer service.
Our delivery is worldwide.
Samples are always shipped with an express service and are delivered within a few days.
Our prices are ex-works but we sometimes offer some promotion on shipments.
The shipping costs depend on the weight and have to be recalculated for each order. For orders over 10,000 € we ask you to contact our sales team for a custom quote.
You have 60 days to send the goods back to our headquarter, please contact our Customer Care Dept. to inform that you are sending back your fabrics. You can return only entire rolls. Please keep in mind that the shipping charges are in your responsibility. After the items have arrived in our headquarters, you will receive a credit memo.
For returns, unfortunately we can not assume the costs, we ask you politely for your understanding.
USER ACCOUNT
Please contact our Customer Service so that we can help you to solve the technical mistake. To isolate the problem please be ready to provide us with information regarding the browser and version you are using (e.g. Internet Explorer 10).
After adding your favorite fabrics to your cart, you can click on it on the top of the page. There you'll be able to click on "Proceed to check out" and choose your favorite shipping method, clicking on "Next" you can now choose your favorite payment method.
To find out how you can register in our Virtual Showroom, click here.
Only after a successful login, you will be able to see the "Account" box at the top of the website. By clicking on it you will be redirected to your account page.
Under "Account Information" you can edit your personal data.
Under "Address book" you can access your personal data for the delivery and billing address, and change them if necessary.
Under "My orders" your past orders are saved.
"My Wish List" contains the items that you liked.
If your password does not work, please click "Forgot password" and reset all.
After you have selected the items, the desired quantity, and added them to your shopping cart, click on "Check Out" and confirm your order details. After that, you will receive a confirmation email listing the items you ordered. Once our team has checked the available quantity, you will receive an order confirmation with the final invoice amount and the bank details to make the payment. For more information about ordering, payment and shipping, visit our How to section.
For security reasons the duration of your session in the Virtual Showroom is limited. After 30 minutes of inactivity you will automatically be logged out and all items in your shopping cart will be deleted. To save items permanently, you can add items to your shopping list.
We recommend that you order using our virtual showroom, since this service is available 24/7. Nevertheless, you can also order via email, phone or visit our showrooms and purchase on site.
Most recent browser versions of Firefox, Chrome, Safari and Internet Explorer are supported. You have to enable the use of Cookies.
Our products are available in the Virtual Showroom until they are sold out. Then they are marked as "sold out" - and removed after a few days.
In our virtual showroom you will find all our fabrics. Once you have signed in, you can start your purchases.
You can search the products through several criteria. For every item you can find technical information, the price, the available amount and three photos.
If you do not want to make an order immediately, you can also create a wishlist!
Just click on "Forgot Your Password" below to the "Log in section", and then enter your email address. We will send you an email with a link to reset your password.
If you don't have a valid VAT number we'll be obliged to add the 22% of taxes on your order, according to the Italian law.